Privacy Policy

1. Introduction

Anugerah ("we", "us", "our") is a home support coordination service based in Kuala Lumpur, Malaysia, registered under the name Anugerah. We are committed to handling personal data responsibly and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA 2010).

This Privacy Policy explains what personal data we collect, why we collect it, how it is used and protected, and what rights you have in relation to it. It applies to all personal data collected through our website, contact forms and service delivery process.

For questions relating to this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

• Contact details: name, email address, phone number
• Household and service-related information: address, details about the older adult receiving support, household preferences and routines (provided voluntarily as part of service setup)
• Communication records: emails and messages exchanged with our team
• Website usage data: browser type, pages visited, time spent, via cookies and analytics tools (see Section 6)

How data is collected: Through our contact form, direct email or phone communication, and during the service setup conversation. We do not collect data from third-party data brokers.

Legal basis: Processing is based on your consent (when you submit a form or agree to service terms), the performance of a contract (when a service arrangement is in place), and our legitimate interest in operating and improving our services.

Retention: Contact enquiry data is retained for up to 12 months from the date of last contact. Active service records are retained for the duration of the arrangement plus 24 months. You may request earlier deletion at any time.

3. How We Use Your Data

• To respond to enquiries and provide the services you have requested
• To coordinate service arrangements and communicate with families throughout
• To share relevant details with companions or suppliers directly involved in your service (limited to what is necessary)
• To improve the quality and organisation of our services based on feedback
• To comply with applicable legal obligations under Malaysian law

We do not sell personal data to third parties. We do not use personal data for direct marketing without your explicit consent.

4. Data Protection Measures

We take reasonable steps to protect personal data against unauthorised access, disclosure, alteration or destruction. These include:

• Use of encrypted email communication where available
• Access to client records restricted to staff directly involved in coordination
• Regular review of who has access to stored information
• In the event of a data breach affecting your personal data, we will notify affected individuals promptly and in accordance with PDPA 2010 requirements

5. Third-Party Sharing

We may share limited personal data with the following categories of third parties, only as necessary to provide the agreed service:

• Companion visit coordinators (name and household address as required to facilitate visits)
• Grocery delivery services (delivery address and relevant preferences, where applicable)
• Analytics providers (anonymised website usage data — see Section 6)

We do not share personal data with advertising networks or unrelated third parties.

6. Cookies

Our website uses cookies to understand how visitors use the site and to remember consent preferences. Cookies do not contain directly identifying information. You can manage cookie preferences at any time via the cookie banner on our homepage or by visiting our Cookie Policy page.

7. Your Rights

Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data held by Anugerah:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to correction: You may request that inaccurate or incomplete data be corrected.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to limit processing: You may request that we limit how we use your data in certain circumstances.
• Right to complain: If you believe your data rights have not been respected, you may lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days.

8. Third-Party Links

Our website may contain links to external websites for convenience. Anugerah is not responsible for the privacy practices of those sites and this policy does not apply to them. We encourage you to review the privacy policy of any external site before providing personal data.

9. Children's Privacy

Our services are intended for adults (18 years and over) arranging support for older family members. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact

Anugerah — Data Controller
No. 108, Jalan Datuk Keramat, 54000 Kuala Lumpur, Wilayah Persekutuan, Malaysia
Email: [email protected]
Phone: +60 17-220 3701